FAQ

What is the pricing structure?

EVP pricing is based on the number of users on an account. It is a fixed monthly number of $67.95 / user. The number of minutes available to each user is unlimited.

Why is EVP automated?

EVP 99.999 % efficiency rate is a result of fully automated programming for each

account and user. Every call transfers in seconds. The recipient hears the

actual voice of the caller versus a transcription and provides clarity to the

appropriate response.

Are greetings custom?

Every greeting is unique to every account and unlimited. The account manager can change or schedule a greeting in seconds on their UCP (User Control Panel). AI is used for voice recordings to maintain consistency across each message.

Is scheduling easy and flexible?

The EVP UCP provides the feature of custom scheduling for every account and allows short or long-term scheduling for each user. Changing a schedule can also be completed and applied in seconds.

How are messages delivered?

Messages can be sent to multiple recipients and include the options of call, email, or text. That can include one or all three and unique to each user.

What about urgent vs non-urgent messages?

Urgent messages can be sent to providers instantly. Non-urgent messages can be retrieved or listened to at the convenience of the recipient. An example would be prescription refills.

How do I reach Support?

EVP Communications Support Team is available 24/7/ 365 at 877-387-3871 or support@evpcomm.com.

If your support matter is urgent and after hours, please call us and On-Call Support will be back to you within minutes.

How do I add or delete users?

Email EVP Customer Service at support@evpcomm.com and our team can add or delete users.

Can I get custom reporting?

Yes, custom reporting is available. Based on the type and size of the report, additional charges may apply.

Can I see the call history online?

Every call time and phone number exchange are documented in the Call History the tab of the EVP UCP for every account and is available in your UPC immediately..

What type of structured wiring does EVP do?

The EVP Technicians specialize in wiring for voice, video, ethernet, and data for all size of businesses.

Are there any hidden fees or do I need to buy equipment?

No additional equipment is necessary. We provide hosting for all of your services at no additional cost.

5801 Golden Triangle Blvd
Suite 103-242
Fort Worth, Texas 76244

877-387-3871

info@evpcomm.com

EVP Communications

5801 Golden Triangle Blvd
Suite 103-242
Fort Worth, Texas 76244

877-387-3871

info@evpcomm.com

EVP Communications © 2024

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